FAQs

What payment do you accept?

We accept Visa, Mastercard, American Express, Shop Pay, Apple Pay, Google Pay, and PayPal.

How do I know you've received my order?

Once we have successfully received your order and the transaction has cleared, you will receive an order confirmation email.

How do I know when my order is sent out?

From the date of your order, we will aim to post your order out within 5-7 working days. Look out for an email to let you know when your parcel is already packed and handed over to Royal Mail for delivery. Check your junk mail incase it lands in there!

What wax do you use?

Our wax melts are created using the finest eco soy wax. Soy wax is vegan-friendly and the fragrance oils we use are cruelty-free and parabens-free.

Are your products CLP compliant?

They sure are! Each individual scent has it's own CLP compliant label.

How do I use wax melts?  

We have tested our wax melts in several types of burners for best results and we find that they are most effective in a low set tea light burner. It also works on electric burners but this creates a slower burn and therefore a slower release of fragrance. Simply snap off 2-3 pieces from the wax bar and add to the well of your burner.

How long do they burn for? 

A couple of squares of our snap bars will typically last 8-12 hours. However, this depends on a few factors such as: The type of wax burner, how many segments you choose to burn at any one time, the fragrance, and the environment of your room. For example, it might take a little longer for fragrance to fill a room in a high-ceiling, period property. 

How do I clean the wax out of my burner?

Firstly, wait for the wax in the well to completely cool down to it's solid form. Then pop a tea light to your burner, count to 10-15 seconds and gently slide the wax off. It should come off as one solid piece and you can simply discard. Do not pour hot liquid wax down the drain, sink, or toilet.

How do I store them?

We recommend keeping them in a cool place and out of sunlight. For best results, we advise that you use the wax melts within 3 months of purchase, but our wax melts can retain their scent for up to 6 months.

How much is delivery? 

Our delivery start from at £2.95 via Royal Mail. Please allow orders to be despatched within 5-7 working days. This excludes weekends and Bank Holidays. For a limited time period, we offer free standard delivery for orders £25 or over. You will find all delivery and postage information here.

When will my order arrive? 

We aim to despatch within 5-7 working days (excluding weekends and Bank Holidays). This may slightly increase during busy periods, such as Christmas. It is rare but in these circumstance, we will notify customers via our website and our social media channels with plenty of notice.